What services do you offer?
Dermclinic offers a variety of treatments from facials, acne treatment, wart removal, fillers, peelings, anti-aging / whitening procedures, body contouring/shaping, hair treatments, and cosmetic surgery.
What products do you offer?
Dermclinic offers an array of products that are dermatologist and physicians-tested proven to address specific skin conditions.
Where are your clinics located?
Our clinics are located in SM and Ayala Malls. You can learn about the complete list here.
What are the operating hours of your clinics?
All clinics in SM Malls are open daily from 10AM until 9PM while our clinics in Ayala Malls are open daily from 11AM until 10PM.
How much is your consultation fee?
For the best skin advice, we encourage you to schedule a consultation for proper assessment and quotation of prices for your treatment. Consultation fee with our dermatologist is at Php500.00 which can also be waived if you avail any of our dermatological services.
Do you ship locally and internationally?
For locally, yes! You may visit our online store here: https://www.lazada.com.ph/shop/dermclinic/
For internationally, not yet, but we are working on it so that you can easily shop Dermclinic products. Please keep an eye out on our social media accounts for further announcements regarding this. For the meantime, our products are only available in all Dermclinic branches and in Lazada.
Where can I send my feedback regarding my Dermclinic experience?
We truly appreciate an honest feedback! You may send it to firstname.lastname@example.org.
I’m interested working in your company, where can I send my curriculum vitae?
We love adding members to our family! You may send your CV to email@example.com
What are your payment methods?
You have the options to cash, debit and credit card.
How do I book an appointment?
You may visit this page to book a schedule. After you provide your details, your preferred clinic location will get in touch with you to coordinate your chosen date and time. Please book at least 24 hours before your desired schedule. Our dermatologists are in the clinics from Monday to Sunday, 1 – 7PM.
I’d rather visit the clinic, do I really need to book an appointment?
We welcome both walk-ins and those who schedule ahead. To avoid waiting time, we always suggest booking an appointment via call or online. You may visit this page to set a schedule in one of our clinics.
What is your return policy?
We are pleased to accommodate returns within 7 days on all products that have not been used. Please return your items in the same condition that you received them, including their original packaging. To complete your return, we require a receipt or proof of purchase.
I received a damaged/defective item/s, what should I do?
Should you receive damaged, defective, or the wrong item(s), please contact us immediately within 7 days from the purchase date and specify the damage, defect, or wrong item(s). Our Quality Control Department will inspect your complaints. We will notify you of the approval or rejection of the return within 1-7 days.
Dermclinic products are considered a hygienic product. We take matters of hygiene and public safety seriously and do not allow opened or used items to be returned for the safety of all our customers.
Only regular priced items may be returned and refunded, unfortunately, sale items are final sale and cannot be refunded.
A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned products were not opened.
Please note that exchanges can only be made for items of equal or lesser value. Feel free to email us your feedback to firstname.lastname@example.org
I am an influencer and want to review your services and products, where can I contact your brand?
Great! We love reviews. You can hit us an email at email@example.com
I work for a magazine or publication — who can I talk to about services, products and brand news?
Send us an email at firstname.lastname@example.org. We would be glad to answer your inquiries about the brand.
How do I find out about your new services and products?
To get the latest news, you may follow our social media accounts and sign up on our newsletter. We also have exclusive perks too.
Where do I contact if I have questions about my skin and hair condition?
After your consultation and treatment, it is normal to have more inquiries about your condition. We suggest contacting the clinic you visited or send us a message via our social media accounts or through this page.